# customer-service
5 artikelengetagd met “customer-service”
Beveiliging van klantenservice-chatbots
Security analysis of AI-powered customer service chatbots. Data leakage vectors, brand reputation attacks, refund fraud through AI manipulation, and social engineering techniques targeting chatbot systems.
Jailbreak van de DPD-chatbot
Analysis of the January 2024 DPD chatbot jailbreak where a customer manipulated the parcel delivery company's AI customer service bot into swearing, criticizing the company, and writing poetry about its own incompetence.
AI-beveiliging voor de horecasector
AI security for hospitality including booking systems, concierge bots, and revenue management AI.
Simulatie: red team voor een klantenchatbot
Complete red team engagement simulation targeting a customer service chatbot, covering prompt injection, data leakage, and policy violation testing.
Red team van een klantenservice-agent
Red team a customer service agent with tool access to order systems, refunds, and customer data.